Have you ever heard a manager say they spend their time putting out fires? What does that mean exactly? We know they are not actually putting out a fire, but to them it has the same fight-or-flight response in their body. When a person is being reactive to a problem or situation, it sets off a feeling of anxiety that…
There is nothing worse than keeping a customer waiting because you can’t find what you are looking for. If paperwork doesn’t end up where you can easily locate it, a consistent filing system can help you do that. Staying organized is an essential part of keeping your office running smoothly. When setting up a filing system it is best to…
IS THERE A DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT? Many people believe management and leadership are the same however, a manager is not necessarily a leader, nor is a leader necessarily a manager. Employees follow a leader but employees work for a manager. Both managers and leaders share similar concepts by: conceptualizing what needs to be done aligning and managing resources…
“You can’t keep doing the same thing everyday and expect different results. … In order for your life to change, you must change, to the degree that you change your actions … If you can do these two things, success will be yours!” – Albert Einstein It is the beginning of a new year and many of us begin to…
As a business owner, you put a lot of energy, time, and money into your business. At the end of the year what can your business give back to you? As a sole proprietor or LLC, there are a number of tax deductions you can claim. Whether you use a home office or rent office space, keeping track of what…
Social Media is so important to businesses today. Businesses post continually to FaceBook, Twitter, LinkedIn, and Google + in hopes of attracting new customers. The problem is with all the posting businesses do, they do not actively start or continue existing discussions. Without the interactive aspect of Social Media, they just have, well, media. Though Social Media is similar to other…
Reaching goals in life are important to all of us. Whether it’s having a satisfactory relationship or becoming a better leader, having a personal mission statement will guide your actions and decisions to help you successfully meet your personal and career goals. When using a personal mission statement along with a personal value statement, you can put into perspective where your…
Have you ever had a customer place an order and cancel it because they could get it faster elsewhere? I had this happen to one of my clients. The customer placed the order on Tuesday and arranged delivery for Saturday. On Wednesday, the customer cancelled his order. This customer admitted to calling other companies after he had placed his order; even…