One of my favorite movies is Nine to Five starring Jane Fonda, Lily Tomlin and Dolly Parton. These three secretaries work for a boss who they refer to as a “sexist, egotistical, lying, hypocritical bigot.” Now, I can’t imagine that any one of us would think of our bosses in this way however, this movie makes a strong statement that…
In today’s marketplace, customer service is what sets you and your business apart from the rest of your competition. Customer service is more than just filling an order or completing a service. Customer service is how you treat each and every customer that you and your business come in contact with. As customers have many options when looking to purchase…
As a leader, you want people to follow you, but to have followers you have to be seen as an influential leader. This article is not about learning how to make people do what you want them to do but about the influence we have with the people we know and who we work with. Leaders want to have a positive…
Have you ever heard a manager say they spend their time putting out fires? What does that mean exactly? We know they are not actually putting out a fire, but to them it has the same fight-or-flight response in their body. When a person is being reactive to a problem or situation, it sets off a feeling of anxiety that…
IS THERE A DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT? Many people believe management and leadership are the same however, a manager is not necessarily a leader, nor is a leader necessarily a manager. Employees follow a leader but employees work for a manager. Both managers and leaders share similar concepts by: conceptualizing what needs to be done aligning and managing resources…
Reaching goals in life are important to all of us. Whether it’s having a satisfactory relationship or becoming a better leader, having a personal mission statement will guide your actions and decisions to help you successfully meet your personal and career goals. When using a personal mission statement along with a personal value statement, you can put into perspective where your…
Many new leaders believe that leading a team, or having the title, makes them a leader. Not true. There is more to leadership than sitting at the head of the table, delegating tasks, or being the owner of the company. Whether you own a company, have risen through the ranks, or were thrust into a leadership role unceremoniously, there are…
Every day I make time to learn something new. Whether I ask for feedback on my work, listen to other’s suggestions, or read up on business trends. I love to ask questions and strive to understand new material. In our constantly changing world, it’s necessary to keep up to date on current trends in our business. We want to stay…