Gone are the days that an unhappy customer had to speak with lots of people to get word around of their unsatisfactory experience. Today, a customer can stand in your too long line and post on social media about how long they’re waiting, the terrible service, or wishing they were anywhere else. Their thoughts are immediately put on-line for everyone…
Have you ever had a customer place an order and cancel it because they could get it faster elsewhere? I had this happen to one of my clients. The customer placed the order on Tuesday and arranged delivery for Saturday. On Wednesday, the customer cancelled his order. This customer admitted to calling other companies after he had placed his order; even…