Early in my management career, I was involved in a merger of two large companies. The officers of the new company stood at the front of the room that sat over 1000 employees of our Northeast Regional Office. As these men excitedly spoke of the next phase that would merge two well-known companies, there was clapping and cheering. The very…
You look across a table strewn with magazines, papers, bills, and receipts. After quickly shifting paper from the left side to the right side, you give up and rewrite the customer’s invoice, hoping you are leaving nothing out. As you open the door you recognize a potential client who was meeting you today for an estimate for work you will…
You have a terrific product or service. You spend countless hours perfecting it and marketing it. Today you had your first sale and as you hang up the phone, you do a little jig around the room. Then you call your family and friends. The next step is to provide the product or service. But before you do, the office…