Last week I found myself in a position where a friend asked me to join a charity committee. She was very excited about this opportunity and it was a great cause. “Your skills in the office are just what we need to keep everything organized!” The more she spoke, the more excited I became about the committee. Before I blurted…
One of my favorite movies is Nine to Five starring Jane Fonda, Lily Tomlin and Dolly Parton. These three secretaries work for a boss who they refer to as a “sexist, egotistical, lying, hypocritical bigot.” Now, I can’t imagine that any one of us would think of our bosses in this way however, this movie makes a strong statement that…
In today’s marketplace, customer service is what sets you and your business apart from the rest of your competition. Customer service is more than just filling an order or completing a service. Customer service is how you treat each and every customer that you and your business come in contact with. As customers have many options when looking to purchase…
As a leader, you want people to follow you, but to have followers you have to be seen as an influential leader. This article is not about learning how to make people do what you want them to do but about the influence we have with the people we know and who we work with. Leaders want to have a positive…
IS THERE A DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT? Many people believe management and leadership are the same however, a manager is not necessarily a leader, nor is a leader necessarily a manager. Employees follow a leader but employees work for a manager. Both managers and leaders share similar concepts by: conceptualizing what needs to be done aligning and managing resources…
“You can’t keep doing the same thing everyday and expect different results. … In order for your life to change, you must change, to the degree that you change your actions … If you can do these two things, success will be yours!” – Albert Einstein It is the beginning of a new year and many of us begin to…
Reaching goals in life are important to all of us. Whether it’s having a satisfactory relationship or becoming a better leader, having a personal mission statement will guide your actions and decisions to help you successfully meet your personal and career goals. When using a personal mission statement along with a personal value statement, you can put into perspective where your…
Many new leaders believe that leading a team, or having the title, makes them a leader. Not true. There is more to leadership than sitting at the head of the table, delegating tasks, or being the owner of the company. Whether you own a company, have risen through the ranks, or were thrust into a leadership role unceremoniously, there are…