In today’s marketplace, customer service is what sets you and your business apart from the rest of your competition. Customer service is more than just filling an order or completing a service. Customer service is how you treat each and every customer that you and your business come in contact with. As customers have many options when looking to purchase…
Have you ever heard a manager say they spend their time putting out fires? What does that mean exactly? We know they are not actually putting out a fire, but to them it has the same fight-or-flight response in their body. When a person is being reactive to a problem or situation, it sets off a feeling of anxiety that…
There is nothing worse than keeping a customer waiting because you can’t find what you are looking for. If paperwork doesn’t end up where you can easily locate it, a consistent filing system can help you do that. Staying organized is an essential part of keeping your office running smoothly. When setting up a filing system it is best to…
IS THERE A DIFFERENCE BETWEEN LEADERSHIP AND MANAGEMENT? Many people believe management and leadership are the same however, a manager is not necessarily a leader, nor is a leader necessarily a manager. Employees follow a leader but employees work for a manager. Both managers and leaders share similar concepts by: conceptualizing what needs to be done aligning and managing resources…
You look across a table strewn with magazines, papers, bills, and receipts. After quickly shifting paper from the left side to the right side, you give up and rewrite the customer’s invoice, hoping you are leaving nothing out. As you open the door you recognize a potential client who was meeting you today for an estimate for work you will…