Gone are the days that an unhappy customer had to speak with lots of people to get word around of their unsatisfactory experience. Today, a customer can stand in your too long line and post on social media about how long they’re waiting, the terrible service, or wishing they were anywhere else. Their thoughts are immediately put on-line for everyone…
Social Media is so important to businesses today. Businesses post continually to FaceBook, Twitter, LinkedIn, and Google + in hopes of attracting new customers. The problem is with all the posting businesses do, they do not actively start or continue existing discussions. Without the interactive aspect of Social Media, they just have, well, media. Though Social Media is similar to other…